- All orders are confirmed via WhatsApp before we proceed with delivery.
- If confirmation is not received within 24 hours, the order will be automatically canceled.
- Orders containing more than one item cannot be split. You must either receive the full order or cancel it entirely.
Delivery Time
Shipping & Payment
- We allow 3 delivery attempts. If all fail, the order is automatically canceled and returned.
- In case of order refusal or failed delivery, customers are asked to cover shipping fees.
- If you previously refused an order, we would require prepaid shipping via InstaPay for any future orders.
- Orders valued at 2,500 EGP or more must be fully prepaid via InstaPay before shipment.
- For quality control and packaging standards, orders are not allowed to be opened upon delivery.
- If you face any issue with your order, please contact us within 24 hours of receiving it.
Returns and exchanges are subject to our return policy.
- To track your order or any other inquiry, you can contact our customer care team at koza.egy@gmail.com
ABOUT
Establishing Koza intended to design bags that reflect our own personalities while creating the perfect bag for each story.
Made by Egyptian Hands, Koza creates statement pieces to be worn during all occasions and embellish your style.