You can request a return within 5 working days from the date of delivery. To initiate a return, please email your request to koza.egy@gmail.com.
A pickup will be arranged with additional shipping fees based on your location.
Please note:
Shipping fees are non-refundable.
Returns are subject to a return fee.
Returned items will be inspected by our quality department to process your refund.
Koza has the right to refuse returned items if they are used or not in their original packaging condition.
Once your returned item is accepted, your refund will be credited back via bank transfer (excluding shipping fees).
If you face any issues with your order or wish to change or cancel it before it is dispatched, email our customer care team at koza.egy@gmail.com.
If applicable, please include a photo of your purchase when reporting the issue.
ABOUT
Establishing Koza intended to design bags that reflect our own personalities while creating the perfect bag for each story.
Made by Egyptian Hands, Koza creates statement pieces to be worn during all occasions and embellish your style.